What Is a chargeback?
A chargeback occurs when a cardholder disputes a charge they don’t recognize or feel was charged in error on their credit card statement.
When this happens, Merchant Services will reverse the charge and send a Chargeback Notification letter directly to the Property Owner/Manager (the Merchant) letting them know about the chargeback. PayYourRent also monitors chargebacks and will update the website when chargebacks occur which will trigger email notifications to both the resident and the manager.
How can I dispute a chargeback?
The Property Manager (merchant) will have a few weeks to provide a response to a chargeback request. If the chargeback reason is fraud, meaning they don’t recognize the transaction, PayYourRent can assist with providing documentation to confirm the person that initiated the payment on PayYourRent. Often times the chargebacks we see are a result of a family member helping someone pay rent and later not recognizing the property name on their credit card statement and are almost always reversed once a response is provided. True chargebacks are not common on PayYourRent as it is unlikely someone would use a stolen credit card to pay their own rent.
For help with chargebacks, please contact our manager support team at 888.800.4797 or support@payyourrent.com or simply click the chat icon below.
