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    Download’s Net Promoter Score (NPS) Customer Satisfaction Survey Special Report


    PayYourRent monitors user experience through customer surveys and the Net Promoter Score (NPS) evaluation. The NPS is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others.

    In December of 2016, PayYourRent asked their active customers two NPS questions. The first question was quantitative and the second question was qualitative.

    1. How likely are you to recommend to a friend or colleague?

    2. What is the most important reason for your score?

    At the completion of the survey, we learned that has a 32 NPS score. The software industry benchmark is a 28 NPS score. And since collecting the NPS survey feedback, we’ve listened to our customers and made significant improvements to our products and services in 2017.

    This downloadable special report contains a compilation of active customer feedback obtained from the NPS survey in Q4 2016.


    PayYourRent, Inc. was founded in 2007 by three property managers in Los Angeles, California. The company founders recognized the inefficiencies in the rent collection process for property managers and residents. And they created to modernize the rent collection process, improve the manager & resident experience, and aid property management companies with operational efficiency.

    Today, has become one of the leading online rent payment processors in the property management industry. With a strong emphasis on customer service, has seen consistent growth every year since 2007.

    Download Our Customer Satisfaction Survey Results

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